Refund & Return Policy – Philokalia Foods

At Philokalia Food Products, we take great care to deliver high-quality, fresh food products. Due to the perishable nature of our items, we follow a strict return and refund policy as outlined below.

1. No Return Policy

As our products are perishable, we do not accept returns once the order has been delivered. We encourage you to carefully review your order before completing the purchase.

2. Damaged or Defective Products

If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery. To help us resolve the issue quickly, kindly provide the following:
• Order ID

• Clear photos of the damaged or wrong item

• Description of the issue.

3. Refund Process

If your claim is valid, we will initiate a refund or replacement based on product availability. Refunds, where applicable, will be processed to the original payment method within 7–10 business days.

4. Cancellations

•Orders can be canceled only before they are shipped.

•Once shipped, cancellations are not allowed.

•To request a cancellation, please use the contact form on our website as soon as possible.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

•Incorrect address or contact information provided by the customer

•Unavailable at the time of delivery

•Delay in delivery due to circumstances beyond our control (e.g. natural disasters, strikes)

6. Contact for Support

For any refund or return-related queries, please reach out through the contact form on our website. Our support team will respond as quickly as possible.

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