Shipping Policy – Philokalia Foods

At Philokalia Food Products, we are committed to delivering your orders in a timely and efficient manner while ensuring the freshness and quality of every product.

1. Order Processing

•Orders are processed within 2–7 business days of successful payment.

•Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframe

•Delivery within Kerala: 2–7 business days

•Other Indian States: 7–11 business days

•Please note that delivery times may vary based on your location, weather conditions, and courier partner schedules.

3. Shipping Charges

•Shipping charges are calculated based on the weight of the order and delivery location.

4. Delivery Partners

We work with trusted courier services to ensure safe and prompt delivery. All packages are securely packed to maintain the quality of food products during transit.

5. Delivery Address

Customers are responsible for providing the correct and complete shipping address. We are not liable for delays or failed deliveries due to incorrect or incomplete address details.

6. Delays & Force Majeure

While we strive to deliver on time, delays may occur due to unforeseen factors such as natural disasters, strikes, or courier disruptions. We appreciate your patience during such times.

7. Damaged or Missing Items

If your package arrives damaged or with missing items, please notify us through our website’s contact form within 24 hours of delivery. We may request photos of the package for verification.

8. Non-Delivery & Returns

If a package is returned due to non-availability of the recipient or incorrect address, re-shipping charges may apply.

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